How Many Days Past Due Before Cox Disconnects Your Service

01/05/2022

Cox Communications is charging me for equipment that I returned to the Cox Communications store on Plank Road in Fredericksburg, Virginia. The clerk scanned all of the equipment I returned but did not provide me with a receipt. I received a beak a month subsequently for $200.00 for unreturned equipment. In 2015 I telephoned Cox Communications and the person I spoke with could not tell me the blazon of equipment that was supposedly missing. I asked them to remove the accuse from my account and was bodacious they would remove the charge promptly. In November of 2021, I received a threatening telephone call from a debt collector in regards to the unpaid charges on the Cox Communications business relationship. I chosen Cox Communications and was told once more they were non aware of a bill for missing equipment. I would like for this matter to be resolved past correcting my credit report and getting the collections efforts to cease.

Desired Outcome

Correction to a credit report

Cox Communications Response

01/18/2022

Thank you lot for the opportunity to address the client's concerns. We accept completed our investigation and submit the following response. We show the disputed corporeality to result from a not-returned equipment charge for $128.47 (an Cyberspace & Telephone Modem: installed on 3/21/08), likewise as a returned payment of $120.35 on 6/3/xvi. In addition to the customer'south returned payment, they were billed a $50 returned payment fee, which left a balance of $298.82. When the customer requested that we close their account on 6/13/sixteen, because we bill our customers in advance, the customer received a partial credit of $5.64, lowering the remainder to $293.18. We note that between 6/15/16 and vii/17/16, attempts were made to contact the customer most their outstanding residuum via our auto-dialer, billing statements, and letter correspondence only to no avail. And so on 9/11/16, the client paid $93.eighteen, which updated their balance to $200.00. While we show that an Internet & Phone modem was returned on 6/22/16 (install date: 4/15/15), we practise not show the device from three/21/08, to have been returned. Given that the client states their device was returned, every bit a courtesy, we have credited the non-returned equipment fee of $128.47, reflecting a new residuum of $71.53. The remaining $71.53, which is in connectedness to the client's returned payment for services rendered from 5/xiii/16 to 6/13/16, has been accounted valid and cannot be removed from the customer'southward credit report. That said, once the residue is paid in total, it will reverberate 'as satisfied' on the complainant's credit study. To schedule a payment, the customer can contact our Receivables Management squad at 1-877-784-8412. Upon receipt of the client'south payment, delight allow 60-90 days for the bureaus to update their records. Conversely, if the customer's bank shows the remaining $71.53 to have been paid in full, they can forrad the supporting documentation to our Receivables Management squad at recdocs@cox.com. Please allow upwardly to 3 to five business days for a response. Sincerely, Cox Executive Escalations Team