How To Word Customer Service On Resume

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Customer service feel tin be a valuable skill in many jobs, so you obviously want to include it on your resume. To highlight your experience, try creating a skills-based resume, where y'all organize your resume based on skills rather than jobs. And so, when you get to apply for jobs, make sure you lot tailor what you say almost your feel to each position, so your potential employer can see how you're a great fit.

1

Emphasize your skills. When you're including customer service on your resume, information technology can come across meliorate if you put the accent on the skills itself, not the chore yous gained it from. For instance, if you organize by jobs, putting "Burgers R Us" at the front of the line tin be off-putting if yous're applying for a job in finance. However, if you list "5 years of customer service experience" at the head of the line, that will grab your potential employer'south attention.^[1]
2
Place each skill as a sub-heading on your resume. Start by listing your main skills every bit sub-headings on your resume under a "Skills" section, including each of your customer service skills. Highlight the areas you have the most experience in past putting them beginning.
- For instance, you could add together skills such as "Addressing Customer Complaints," "Checking Customers Out," and "Encouraging Repeat Business Through Diplomacy."
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3
Create bullet points for the customer-service skills you developed. ^[2] Your bullet points should provide a clarification of your experience level with each skill y'all name. Endeavor using bullet points below the subheading for each skill to expand on how you gained that skill, like the post-obit example:^[3]
- Addressing Customer Complaints
  - Engaged with the public to accost bug and issues.
  - Placated customers until their event could be addressed.
  - Designed and implemented solutions to solve customers' problems.
  - Followed upward with customers to ensure result was solved.
- Pay attention to your target audience. For instance, if you lot're trying to move from sales or a burger job to a library job, replace "customer" with "patron" or "users."
4

Add a work history department after your skills section. While you don't want to include an extensive work history on a skills-based resume, y'all should include a small work history. Don't use descriptions in this area. Rather, only include your job championship, company, dates of employment, and the urban center and state.^[4]

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1
Option a job or specific position to focus on. To effectively include customer service experience on your resume, you need to be able to customize your resume to a particular task. That way, yous tin show exactly what relevant experience yous have and how it'south relevant. Showtime out by figuring out which position you lot're applying for or at the very least, the type of job yous're trying to obtain.^[v]
- Keep in mind that you'll need to create multiple resumes, probable one for each position yous want to utilise for.^[6]
2
Research the task or position. If you lot're not sure what customer service skills a particular chore will require, you need to inquiry the position. You tin can either inquiry the field itself, or look at a specific job posting to see what a company is looking for. Make a list of needed skills.^[7]
- For example, if yous're trying to land a job as a call operator, you'll probable need skills like "Addressing Customer Complaints," "Encouraging Good Client Relations by Remaining Calm and Polite," and "Practiced Listening Skills."
iii

Narrow your customer-service skills based on that position. When you customize your resume, emphasize the skills needed for the position you're applying for. For instance, if y'all're applying for a job as call eye operator, emphasize the fact that you lot dealt with customer complaints daily in your terminal position.^[viii]
4

Keep your resume honest. Y'all'll of class play up certain skills to convince an employer that y'all're the right person for the job. It's perfectly fine, and it's something near candidates practise. Even so, you lot shouldn't be quack your skill fix. Don't say you are experienced in an surface area where you're not. You'll likely exist caught, and it could toll you the position.^[9]

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Question

How can I brand sure my resume matches the jobs I'm applying for?

Kent Lee
Career & Executive Coach

Kent Lee is a Career and Executive Omnibus and the Founder of the Perfect Resume, a career evolution services company based in Phoenix, Arizona. Kent specializes in creating customized resumes, LinkedIn profiles, embrace letters, and thank you messages. Kent has over 15 years of career coaching and consulting experience. Previously, he has worked as a Career Consultant for Yahoo and has worked with thousands of clients including Fortune 500 executives from around the world. His work and career advice take been featured in ABC, NBC, CBS, Yahoo, Career Architect, and Monster.com.

Career & Executive Coach

Expert Reply

Tailor your resume for each chore you apply for. Read through the chore clarification earlier applying and make sure y'all only include the most relevant skills and experience on your resume. If a task list requires a sure amount of experience, make sure you quantify that in months or years on your resume.